Last Updated: 13th October 2026

1. About us

1.1 These terms apply to all services provided by ONW Drones LTD.

1.2 Contact brad@onwdrones.com

1.3 By booking our services you agree to these terms. They apply in place of any terms you may propose.

2. Definitions

• Client / you: the person or business that books our services.

• Services: the aerial and indoor drone filming, photography and related editing we agree to provide, as set out in the Quote.

• Quote: our written quotation or proposal, including any package description.

• Booking: a Quote you have accepted in writing (email is fine).

• Deliverables: the edited photos, video and other files we supply to you.

• Monthly Package: a recurring service, such as construction progress monitoring, billed monthly.

3. Quotes and bookings

3.1 Quotes are valid for 30 days and are based on the information you give us. If the site, scope or access turns out to be different, we may revise the Quote before the flight.

3.2 A Booking is confirmed once you accept the Quote in writing and pay any deposit due.

3.3 Anything not listed in the Quote (extra visits, extra edits, raw footage, extra formats) is charged separately. We will agree the cost with you first.

3.4 If the Quote and these terms conflict, the Quote takes priority for that job only.

4. Fees and payment

4.1 Prices are in pounds sterling (GBP). [VAT will be added at the current rate. / We are not VAT registered, so no VAT is charged.]

4.2 One-off projects: a non-refundable deposit of [25]% is due to confirm the Booking. The balance is invoiced on delivery and is due within 14 days.

4.3 Monthly Packages: invoiced monthly in advance, due within 14 days of the invoice date.

4.4 Full-resolution Deliverables are released once payment is received. Watermarked previews may be sent before then.

4.5 Invoice queries must be raised within 7 days of the invoice date. You may not withhold or set off any amount because of a query or dispute.

4.6 For business clients, late payments carry interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998: interest at 8% above the Bank of England base rate, accruing daily, plus reasonable recovery costs.

4.7 We may pause Services, including scheduled Monthly Package visits, while any invoice is overdue.

5. Cancellation and rescheduling by you

5.1 To cancel or move a Booking, contact us in writing.

Notice before the booked date

Charge

More than 7 days

Deposit kept; no further charge

2–7 days

50% of the Quote

Less than 48 hours, or no access on arrival

100% of the Quote

5.2 You can move a Booking once, free of charge, with more than 7 days' notice.

5.3 Monthly Packages have a minimum term of [3] months. After that, either side can end the package with 30 days' written notice. Visits already completed are paid for in full.

6. Weather and flight safety

6.1 The pilot has the final say on whether a flight is safe and legal. This covers weather, wind, airspace, people on site and any other hazard.

6.2 If we can't fly because of weather or safety, we will reschedule at no extra cost. This is not a cancellation by either side, and your deposit carries over.

6.3 We may stop a flight at any time if conditions become unsafe. If enough was captured, we deliver it. If not, we return at no extra cost.

6.4 We fly in line with UK Civil Aviation Authority (CAA) rules and any airspace permissions. If a permission is refused or delayed, we will offer a new date.

7. Your responsibilities

7.1 You confirm that you have permission from the landowner, building owner or site controller for us to fly and film, and you will share any site rules with us beforehand.

7.2 You will give us safe access, any site induction, and the name and number of a contact on the day.

7.3 You will tell us about hazards you know of, such as cranes, live works, overhead lines, glass, animals or restricted areas.

7.4 Where people will be on site, you are responsible for telling them that filming will take place.

7.5 Our services may not be used for surveillance, investigation or any unlawful purpose.

7.6 If delays in your information, access or permissions stop us delivering on time, our deadlines move by the same amount.

8. Indoor FPV filming

8.1 Before filming, we agree a flight route with you. You confirm that the route area is clear of fragile or high-value items, or tell us which items must stay in place.

8.2 People in the flight area must be limited to those agreed with us, and briefed by you. We may pause filming if anyone enters the route unexpectedly.

8.3 You must tell us about smoke or heat detectors, sprinklers, ceiling fans, open flames or anything else in the flight area that could be triggered or damaged.

8.4 We use small, propeller-guarded drones designed for indoor flight. Accidental damage caused by our negligence is covered by our public liability insurance (see clause 13).

9. Delivery and revisions

9.1 We deliver by download link within the timescale set out in the Quote. Any delivery date is an estimate, not a guarantee.

9.2 Edited video includes one round of reasonable revisions, requested within 7 days of delivery. Further changes are charged at our standard rate.

9.3 Raw, unedited footage is not included unless the Quote says so.

9.4 We keep your files for 90 days after delivery. After that we may delete them, so please keep your own copies.

10. Copyright and your licence

10.1 We own the copyright in all footage and photos we capture, unless we agree otherwise in writing.

10.2 Once you have paid in full, you get a permanent, non-exclusive licence to use the Deliverables for your own business purposes. This covers your website, social media, property listings, reports, presentations, marketing and sharing with your own clients, funders and project teams.

10.3 You may not sell or license the Deliverables to anyone else, or claim them as your own work, without our written consent.

10.4 If you need exclusive rights or a full copyright transfer, ask us and we will quote for it.

11. Our use of footage

11.1 We may use the Deliverables, and footage from the job, in our portfolio, website and social media.

11.2 If the project is confidential, tell us in writing before the flight and we will not publish it.

12. Liability

12.1 We will provide the Services with reasonable care and skill, to the standard expected of a competent professional drone operator.

12.2 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

12.3 Subject to 12.2 and 12.4, our total liability for any job is limited to the fees paid for that job.

12.4 Physical damage to property caused by our negligence is limited to the amount of our public liability insurance.

12.5 We are not liable for indirect or consequential loss, or for loss of profit, revenue, business or data.

12.6 If Deliverables are defective because of our error, we will re-shoot or re-edit at no cost. Please report defects within 14 days of delivery.

12.7 You are responsible for, and will cover our costs arising from, any claim caused by false information you gave us, permissions you did not hold, or your use of the Deliverables.

13. Insurance and compliance

13.1 We hold public liability insurance and operate under CAA registration. Certificates and risk assessments (RAMS) are available on request.

14. Data protection

14.1 We handle personal data in line with UK GDPR and our Privacy Policy at [LINK].

14.2 Where footage shows identifiable people, you are responsible for any notices or consents required for your use of it.

15. Ending the agreement

15.1 Either side may end a Booking at once by written notice if the other seriously breaches these terms and does not put it right within 14 days of being asked.

15.2 We may end a Booking at once if you or your staff behave abusively or threateningly towards us. Work completed up to that point is payable.

15.3 On ending, you pay for all work done up to that date, plus any charges under clause 5.

16. Events outside our control

16.1 Neither side is liable for delay or failure caused by events outside its reasonable control. These include severe weather, airspace closures, government restrictions, serious illness or equipment theft. We will tell you as soon as possible and agree a new date.

17. General

17.1 These terms and the Quote are the whole agreement between us. Changes must be agreed in writing.

17.2 We may update these terms from time to time. The version in force when you book applies to that Booking.

17.3 If any clause is found to be unenforceable, the rest of the terms still apply.

17.4 No one other than you and us has the right to enforce these terms.

17.5 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.